How Prestige Immigration collects, uses, discloses and protects your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Prestige Immigration (“Prestige Immigration”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Depending on your dealings with us, the personal information we may collect can include:
We only seek to collect information that is reasonably necessary for our activities and services.
Some migration matters require us to collect sensitive information.
This may include information about your:
We will only collect and use sensitive information where you have consented, where it is reasonably necessary for our services, or where collection or use is otherwise permitted or required by law.
We may collect personal information directly from you when you:
We may also receive personal information from your authorised representatives or, where appropriate, from third parties such as:
Where reasonable and practicable, we will collect personal information directly from you.
We may collect, hold and use personal information for purposes including:
If you do not provide information that we reasonably require, we may be unable to properly assess your circumstances, provide advice or perform services for you.
We may provide online calculators, assessments, questionnaires or similar tools to help users obtain general or indicative information.
Results generated through these tools are based on the information provided by the user and should not be treated as a guarantee of visa eligibility, invitation, nomination, approval or any other migration outcome.
Information submitted through these tools may be stored and used to respond to your enquiry, provide relevant information or services, and improve our services.
Where reasonably necessary in connection with our services or business activities, we may disclose personal information to third parties including:
We may also disclose personal information where required or authorised by law.
We do not sell or rent your personal information to third parties.
Some third-party service providers we use may store, process or access information outside Australia.
This may include service providers located in, or processing information through, countries such as the United States and countries within the European Union, including France, Germany and Belgium.
Personal information may also need to be disclosed to overseas government authorities, educational institutions, employers or other organisations where this is necessary for your particular migration matter.
The countries involved in a migration matter will depend on your individual circumstances.
Where required by applicable Australian privacy law, we take reasonable steps in relation to overseas disclosures of personal information.
When you visit our website, certain information may be collected automatically, including:
We may use cookies, pixels and similar technologies to:
Some of these technologies may be provided by third-party analytics, advertising or technology providers.
You can usually control or disable cookies through your browser settings. You may also be able to manage advertising preferences through the relevant advertising platform.
Disabling certain cookies may affect some website functionality.
Where permitted by law, we may use your personal information to communicate with you about our migration services, educational information, updates or offers that may be relevant to you.
We will only send commercial electronic communications where we have the required consent or are otherwise permitted to do so by law.
Marketing emails or messages will provide a way to unsubscribe.
You may ask us at any time to stop sending you marketing communications by:
We will action valid unsubscribe requests in accordance with applicable law.
Unsubscribing from marketing communications will not prevent us from sending communications that are reasonably necessary to provide services you have requested or to manage an existing client relationship.
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on how the information is held, these measures may include:
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
If you send personal information electronically, you acknowledge that there are inherent risks associated with electronic communications.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our professional, regulatory and legal obligations.
Client files maintained in connection with immigration assistance may be required to be retained for 7 years after the last action on the client file.
Other information may be retained for shorter or longer periods where reasonably necessary or required by law.
When personal information is no longer required to be retained, we will take reasonable steps to securely destroy it or de-identify it.
You may request access to personal information that we hold about you.
To request access, please contact us using the details at the end of this Policy.
We may need to verify your identity before releasing personal information.
There may be circumstances where we are permitted or required by law to refuse access to some information. If this occurs, we will generally explain the reason for the refusal where required.
We do not charge a fee merely for making an access request. We may, where permitted, charge a reasonable administrative cost associated with providing access.
We take reasonable steps to ensure the personal information we hold is accurate, complete, relevant and up to date.
If you believe that information we hold about you is incorrect, incomplete or out of date, please contact us.
We will take reasonable steps to correct information where appropriate.
Where practicable, you may interact with us anonymously or using a pseudonym.
However, because migration advice and immigration assistance often depend on your identity and individual circumstances, we may need to identify you before providing certain advice or services.
Our website may contain links to third-party websites, platforms or services.
Those third parties may have their own privacy policies and practices. Prestige Immigration is not responsible for the privacy practices of third-party websites or services that we do not control.
We encourage you to review their privacy policies before providing personal information.
If you believe we have not handled your personal information appropriately, please contact us using the details below.
Please provide enough information for us to understand and investigate your concern.
We will review your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Information about making a privacy complaint is available from the OAIC at www.oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services or legal obligations.
The current version will be published on our website and the “Last updated” date at the beginning of the Policy will identify when it was most recently revised.
For questions, requests or complaints regarding privacy, please contact:
Prestige Immigration
5 Chilean Ave
St Albans VIC 3021
Australia
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Whether you're applying for a student visa, planning your PR pathway or navigating a partner visa, Prestige Immigration provides registered migration advice that is honest, practical and built around your circumstances.
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